FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How about product customization?

We accept customization, but there is an MOQ limit.

What is your payment method?

We accept T/T, 30% deposit in advance, 70% balance before loading container.

What is your shipping and payment term?

Goods can be sent by express (DHL, TNT, UPS, EMS) and sea. We can do EXW or FOB. Our nearest port is Nansha.

How about your delivery time?

Generally, it will take 15 to 35 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. Only 3 to 7 days for sample.

How do I pay for samples?

You can make the payment to our bank account. And usually, delivery samples by DHL, so it will need your detailed address including zip code for delivery checking.

Can you produce according to the samples?

Yes, we can produce your samples or technical drawings. We can build the molds and fixtures.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Special packaging and non-standard packing requirements may incur an additional charge.

How do you make our business long-term and good relationship?

We keep good quality and competitive prices to ensure our customers' benefit.